Uniting teams with culture during times of change
Industry : Professional Services
Company size : 11000


The global PMI community was suffering from a loss of identity, with divides growing between staff, volunteers and chapters, compromising its ability to deliver on an ambitious growth strategy. The Board asked us to support them in reuniting their community under a clearly defined and authentic set of values.
We jumped at the chance and brought together a representative group of Culture Ambassadors and leaders from across the community, bridging geographical and role divides. We upskilled and supported them as they engaged 1,300+ staff and members to shape a new set of values and behaviours that felt truly owned by the community, and that built a surge of lasting momentum and excitement around PMI’s future.
We jumped at the chance and brought together a representative group of Culture Ambassadors and leaders from across the community, bridging geographical and role divides. We upskilled and supported them as they engaged 1,300+ staff and members to shape a new set of values and behaviours that felt truly owned by the community, and that built a surge of lasting momentum and excitement around PMI’s future.
The Outcomes
Designed a culture to enable the delivery of an ambitious growth strategy
Created community-wide ownership and unity around PMI’s new culture
36%
Increase in senior leaders visibly role modelling the new culture
83%
Of the community said the new culture will drive organisational success
The Strategic Difference
We built unity across PMI’s global community, bringing them together to create clear direction and a shared way of working that spanned borders, roles and languages.
We upskilled PMI’s community and with our behind-the-scenes support to keep them on track, they lead the engagement themselves – ‘by PMI, for PMI’.
“Kin&Co has been fundamental in helping us capture what makes PMI so special and navigating some challenging cultural dynamics to shape a culture that will supercharge our organisation, setting us up to deliver on our ambitious strategy and purpose. I can’t believe how far we’ve come as a Board, leadership team and organisation — it’s been well worth the investment!”

Aga Gasperini
Board Director,
PMI
Board Director,
PMI